Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.

Learn more about working with us at topconcareers.com

Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands is why Topcon Solutions is a leader in the industry. Ourvast product portfolio, technical expertise across brands, and businesssavvyindustry knowledge is unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty.13 locations, covering 20 states.Solutions Is Our Middle Name.

Summary: Provide support to customers needing service and repairs.

Essential Duties and Responsibilities:

• Greet customers at the counter with a positive upbeat attitude.
• Process customer orders, assist customers with parts requests/orders, enter information into Netsuite system, bill out work performed, maintain service log and other departmental records.
• Diagnose equipment problems and pass them off to the service department.
• Check-in and test new equipment.
• Calibrates products.
• Perform other duties as required.

Requirements and skills:

• General working knowledge of Windows and computer applications in Microsoft Office (Word, Excel & Outlook).
• Customer order entry in an ERP system
• Excellent customer service skills
• Strong organizational skills

Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.