ClearEdge3D is a fast-growing technology company that has developed a set of groundbreaking computer vision algorithms and software that can reduce the time and cost of creating 3D Computed-Aided Design (CAD) models of process plants, buildings, bridges and entire cities by up to 70% (Yeah, it's cool stuff!)

Job Posting - Customer Experience Representative

ClearEdge3D is a software firm with deep experience in cutting edge technology that automates construction work. Our software creates 3D models from laser scanned point clouds as well as quickly validates the accuracy of construction work. The Customer Experience team is about helping customers achieve amazing results by these products. We do this by being pro-active in relationship building and by providing first-class technical support and all-around problem-solving. We're seeking energetic individuals who are strongly motivated to apply their skills towards this exciting work. This is a great opportunity with an innovative, rapidly growing company.

Responsibilities

In one sentence, the Customer Experience team is responsible for:

Creating an unforgettable customer experience by personally guiding our customers to success with our products.

What the Customer Experience team normal day-to-day tasks are:

• Onboarding, training, and assisting customers in the software and hardware implementation process
• Providing inbound technical support, resolving customer issues in timely fashion
• Acting as a liaison with the industry experts to help solve the complex customer problems
• Proactively managing customer relationships by calling and emailing to follow-up and check-in
• Documenting and reporting product failures to the product development team
• Updating or revising customer training and product documentation for both current and new products

What the Customer Experience team is responsible for "Big Picture":

• Brings solutions to customer problems, technical and otherwise, and delighting the customer in the process
• Analyzes and implements changes to points of interactions between the customer and the company
• Serves as customer advocate and recommends and implements client feedback to help support business decisions
• Manages systems for collecting/summarizing customer interaction data to produce meaningful metrics
• Improving customer satisfaction and loyalty, in collaboration with sales, marketing and industry strategy teams
• Collaborates with sales team on projects and initiatives to grow and improve long-term customer relationships

Qualifications

Education and experience to get you in the door:

• BS/BA or AS/AA in business, communications, or technology field preferred but not necessary, or
• Experience in customer support, customer success, relationship management, sales or software/technology.

What will help you succeed:

• You are solution-oriented and especially adept in technical problem-solving
• You understand customer service and relationship building-and have strong interpersonal skills to go with it
• You are skilled in communication and can work in highly collaborative environment
• You are enthusiastic about taking on new projects, learning new skills, and growing as a professional
• You thrive in a fast-paced, high energy environment-and have fun while doing it!

Compensation & Benefits:

Topcon offers a comprehensive benefits package including Medical, Dental, Vision, Prescriptions, Health Savings Account, Accident, Critical Illness & Whole Life Insurance, Basic Life Insurance, Supplemental Life Insurance, STD, LTD, FSA (Health Care, Dependent Card, Limited Purpose), 401(k), Employee Assistance Program and PTO. The base salary for this role is $21.50/hour.

Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.