Export Support Representative
Topcon Healthcare • August 16
Based in Oakland, NJ, Topcon is a comprehensive diagnostic device manufacturer within the worldwide eye care community. It introduced the world's first commercial back-of-the-eye Spectral Domain (SD) and Swept Source (SS) optical coherence tomography (OCT) systems, which have driven innovation in eye care.
More recently, to develop the most efficient, pragmatic and state-of-the-art solutions, Topcon formed a new strategic division, Topcon Healthcare Solutions, whose primary objective is to create world-class software solutions for the eye care industry and beyond. The company's products enable the collection and visualization of a wide range of imaging and clinical data while providing quantitative and clinical analysis capabilities.
Topcon's software gives clinicians access to patient exam data captured from OCTs, Visual Fields, Fundus Cameras, and other Topcon and third-party devices. Topcon leverages its new data management system called Topcon Harmony, where practitioners gain access to both DICOM and non-DICOM information stored in a central, cloud-based environment. Additionally, Topcon now provides an integrated service that connects practitioners to an extensive network of reading services to assist in the management of sight-threatening eye diseases.
Job Purpose:
The Operations Sales and Support Representative role is to provide the Topcon customer (end-user, dealer, corporate account) support and services via telephone, e-mail or fax.Processes orders for materials or merchandise from sales staff or direct customer contact. Maintains customer files with sales contracts and other information. Gives price quotations, completes order sheets and checks the price and quantity of each item listed. Distributes order sheets to respective departments. May coordinate with departments regarding order status, shipping dates, prices, product availability and back orders.
Job Duties:
Job Requirements:
Education & Experience:
Knowledge, Skills & Abilities:
Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
More recently, to develop the most efficient, pragmatic and state-of-the-art solutions, Topcon formed a new strategic division, Topcon Healthcare Solutions, whose primary objective is to create world-class software solutions for the eye care industry and beyond. The company's products enable the collection and visualization of a wide range of imaging and clinical data while providing quantitative and clinical analysis capabilities.
Topcon's software gives clinicians access to patient exam data captured from OCTs, Visual Fields, Fundus Cameras, and other Topcon and third-party devices. Topcon leverages its new data management system called Topcon Harmony, where practitioners gain access to both DICOM and non-DICOM information stored in a central, cloud-based environment. Additionally, Topcon now provides an integrated service that connects practitioners to an extensive network of reading services to assist in the management of sight-threatening eye diseases.
Job Purpose:
The Operations Sales and Support Representative role is to provide the Topcon customer (end-user, dealer, corporate account) support and services via telephone, e-mail or fax.Processes orders for materials or merchandise from sales staff or direct customer contact. Maintains customer files with sales contracts and other information. Gives price quotations, completes order sheets and checks the price and quantity of each item listed. Distributes order sheets to respective departments. May coordinate with departments regarding order status, shipping dates, prices, product availability and back orders.
Job Duties:
- Provide professional and personal assistance to customers in answering inquiries through telephone, e-mail and fax
- Data entry of orders (instruments) and follow up of order status with customers
- Build and maintain customer relationships by handling questions and concerns with accuracy and professionalism. Must identify, research, track and monitor the problem to insure a timely resolution
- Maintain basic knowledge of Topcon products for troubleshooting of common problems
- Maintain strong working relationship within team environment
- Timely communication of open items and issues to direct supervisor
Job Requirements:
Education & Experience:
- Associates degree preferred or 3 years of experience in customer support or sales order entry
Knowledge, Skills & Abilities:
- Associates degree preferred or 3 years of experience in customer support or sales order entry
- Detail-oriented with excellent reasoning & analytical skills
- Good ability to prioritize tasks as well as multitask.
- Must have strong "follow up" skills
- Strong organization & communication skills
- Must be self-motivated and comfortable working independently, however, must also be a team player
- Have the ability to work within tight deadlines
- Proficiency in Microsoft Office applications a must
- Spanish speaking a must
Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.