Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.

Learn more about working with us at topconcareers.com

Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands is why Topcon Solutions is a leader in the industry. Ourvast product portfolio, technical expertise across brands, and businesssavvyindustry knowledge is unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty.13 locations, covering 20 states.Solutions Is Our Middle Name.

Summary: Provide technical support to customers and end-users of our products. Perform product bench analysis/diagnosis and repairs. Primary duties include troubleshooting/repairing products. Supports and responds to hardware questions/problems from customers.

Essential Duties and Responsibilities:

• Perform tests, troubleshooting, assembly, and rework.
• Assist customers with the operation and troubleshooting of products.
• Communicate with customers over the phone or via e-mail.
• Provide testing and technical support.
• Perform bench repairs of returned products.
• Occasionally perform field work for troubleshooting, installation and repair of products.
• Process customer orders, assist customers with parts requests/orders, enter information, bills out work performed, maintain service log and other departmental records.
• Diagnose, test, troubleshoot, and repair returned products.
• Perform troubleshooting/repairing of products under warranty or for post warranty service.
• Calibrates/Cleans products.
• Perform other duties as required.

Requirements and skills:

• A.S. or equivalent in Electronics Related experience or tech. training
• Able to read and interpret schematics.
• Working knowledge of basic test equipment, meters, oscilloscopes, digital multi-meters, etc.
• Knowledge of soldering and complex electronic troubleshooting techniques.
• General working knowledge of computer applications in Microsoft Office and customer order entry in an ERP system
• Excellent customer service skills
• Strong organizational skills
• Open to some travel
• Familiar with construction technique; good mechanical aptitude

Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.