Account Coordinator
Topcon Healthcare • August 16
Based in Oakland, NJ, Topcon is a comprehensive diagnostic device manufacturer within the worldwide eye care community. It introduced the world's first commercial back-of-the-eye Spectral Domain (SD) and Swept Source (SS) optical coherence tomography (OCT) systems, which have driven innovation in eye care.
More recently, to develop the most efficient, pragmatic and state-of-the-art solutions, Topcon formed a new strategic division, Topcon Healthcare Solutions, whose primary objective is to create world-class software solutions for the eye care industry and beyond. The company's products enable the collection and visualization of a wide range of imaging and clinical data while providing quantitative and clinical analysis capabilities.
Topcon's software gives clinicians access to patient exam data captured from OCTs, Visual Fields, Fundus Cameras, and other Topcon and third-party devices. Topcon leverages its new data management system called Topcon Harmony, where practitioners gain access to both DICOM and non-DICOM information stored in a central, cloud-based environment. Additionally, Topcon now provides an integrated service that connects practitioners to an extensive network of reading services to assist in the management of sight-threatening eye diseases.
Job Duties:
Requirements:
Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
More recently, to develop the most efficient, pragmatic and state-of-the-art solutions, Topcon formed a new strategic division, Topcon Healthcare Solutions, whose primary objective is to create world-class software solutions for the eye care industry and beyond. The company's products enable the collection and visualization of a wide range of imaging and clinical data while providing quantitative and clinical analysis capabilities.
Topcon's software gives clinicians access to patient exam data captured from OCTs, Visual Fields, Fundus Cameras, and other Topcon and third-party devices. Topcon leverages its new data management system called Topcon Harmony, where practitioners gain access to both DICOM and non-DICOM information stored in a central, cloud-based environment. Additionally, Topcon now provides an integrated service that connects practitioners to an extensive network of reading services to assist in the management of sight-threatening eye diseases.
Job Duties:
- Work closely with our Customers, Sales Team, Clinical Application Specialists (CAS) and Project Manager.
- Working closely with the Project Manager to roll out future projects.
- Working closely with the Project Manager to streamline a better process for scheduling.
- Creates the schedule of the Clinical Application Specialist Team while ensuring appropriate coverage and budget.
- Following up with Customers upon scheduling the CAS and looping in Sales and Project Manager.
- Updating the CAS Team, Customer, Sales and Project Manager on any changes that are made to the installation/training date.
- Working with distributors to coordinate scheduling of their accounts.
- Coordinating with the warehouse to ensure the product arrives on time for the installation/training.
- Scheduling the Field Service Engineer Team when a repair or upgrade is needed.
- Handling requests for additional company materials as well as creating and updating excel spreadsheets on training dates.
- Documenting all installation/training requests in ServiceMax.
- Documenting all interactions with the customer.
- Coordinating with Technical Support and National Accounts if the CAS Team needs troubleshooting assistance.
- Coordinating with the Order Entry Team on Sales Orders for Installation and Training records.
- Closing cases upon completion of the job.
Requirements:
- 4- year Bachelor's Degree required
- Proficient in Excel (required), Outlook and Word
- Experience with ServiceMax and SAP
- 2 years experience in account management preferred
- Detail oriented, problem solver, and able to work in fast paced environment
- Willing to work overtime
Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.