Who We Are

FTI Consulting is the world's leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world's leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.

At FTI Consulting, you'll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About The Role

As part of the Technology Operations team, the Customer Enablement Consultant will be responsible for supporting client projects and tasks involving collection, processing and production of computers and digital data. The Consultant will also handle data management, document review support, ad-hoc technical assistance and troubleshooting of complex software, hardware, and process issues. This job may involve working in areas such as Electronic Discovery (eDiscovery), Data Investigations, and Data Management and have responsibilities for the processing and analysis of digital data.

Our team works with evolving digital data sources and the Consultant will utilize and develop processes to efficiently process and manage new data sources. The individual in this role will work with various team members as we work on a variety of projects and requests at the same time, each of which can be staffed differently and with different client demands.

What You'll Do

• Provide administrative and technical support for hosted e-Discovery applications.
• Support Managed Services clients with products and operational tasks (data intake, productions, application assistance).
• Assume responsibility for day-to-day data processing, conversion, analysis, quality control, import, and other specialized tasks including interaction with other consultants, supervisors, and client personnel.
• Perform data transfers using Aspera or other means, perform drive duplication, prepare labels and packages.
• Create or execute SQL scripts and utilize applications and tools to improve efficiency and performance of current processes and workflows.
• Commit to providing excellent customer service, enhance customer experience and enable customers to use FTI supported applications and software.
• Liaise with senior team members and case teams to understand client requests, make informed recommendations, and manage expectations.
• Commit to producing high quality support and work product.
• Respond promptly and professionally to clients.
• Provide timely updates on progress of projects and tasks.
• Research, resolve, and respond to a variety of client inquiries.
• Engage appropriate resources to resolve and provide timely updates to clients.
• Fully document each issue/resolution.
• Participate in the team global shift rotation.
• Develop and nurture successful long-term relationships with internal and external clients.

How You'll Grow

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

What You Will Need To Succeed

Basic Qualifications

• 1+ years of relevant post-graduate professional experience supporting enterprise clients, with an e-Discovery focus with hosted applications in a cloud environment.
• 1+ years of relevant post-graduate experience with data manipulation, data conversion and data analysis work in Microsoft SQL Server or any other database platform.
• Experience using e-Discovery processing tools (Relativity, Reveal preferred) and/or e-Discovery applications (Relativity, Reveal, or Nuix Discover).
• Ability to travel to clients and FTI Office(s) as needed.
• Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for work visas.

Preferred Qualifications

• Technically savvy with a strong proficiency in Microsoft Windows and related software, especially Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.).
• Understanding of EDRM.
• Intermediate ability to create and understand Microsoft SQL Server scripts and stored procedures.
• Familiarity with managing, processing, converting, and analyzing data from cloud, social media, and other emerging digital data sources such as O365, MS Teams, One drive, Dropbox, Slack, GSuite etc.
• Knowledge of SharePoint, SQL Server Reporting Services, SQL Server Integration Services, and any related Reporting platform
• C#.Net programming experience.
• Strong conceptual and qualitative analytical skills.
• Knowledge and understanding of Cloud services and virtual compute.

#LI-KG1
#LI-Hybrid

Our Benefits

Our goal is to support the well-being of you and your families-physically, emotionally, and financially. We offer comprehensive benefits such as the following:

• Competitive total compensation, including bonus earning potential
• Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
• Generous paid time off and holidays
• Company matched 401(k) retirement savings plan
• Potential for flexible work arrangements
• Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support.
• Family care benefits, including back-up child/elder care
• Employee wellness platform
• Employee recognition programs
• Paid time off for volunteering in your community
• Corporate matching for charitable donations most important to you
• Make an impact in our communities through company sponsored pro bono work
• Professional development and certification programs
• Free in-office snacks and drinks
• Free smartphone and cellular plan (if applicable)
• FTI Perks & Discounts at retailers and businesses
• Upscale offices close to public transportation

About FTI Consulting

FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 8,000 employees located in 33 countries and territories, our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as one of the World's Best Management Consulting Firms by Forbes. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn .

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Compensation Disclosure: Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual's location, skills, level of experience, and qualifications.