Purchasing Director
The Results Companies • February 12
Headquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management. Results operates 26 contact centers throughout the United States, Latin America, and the Philippines. Results' Network Operating Center is co-located in the Atlanta Telx building, with full redundancy in our Provo, UT contact center location. For over 26 years we have served as a premier global customer experience provider for many Fortune 500 companies and uniquely designed, built and operated award-winning contact centers that have set the standard for innovative customer-focused contact solutions. Entrusted with over 46,000,000 relationships a year, our success and proven ability to respond to our Partner's growth has enabled us to expand our global footprint. With over 20,000 employees across the globe, The Results Companies' expertise extends beyond call centers. We're experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners.
Description of Service Lines: Results' current client portfolio consists of 82 Partners across various industries inclusive of the following:
• Healthcare
• Insurance
• Wireless Telecommunications
• Financial Services
• Energy
• Education
• Subscriber Based Entertainment
• Tax Services
• Retail
• Cable/MSO
Vision Statement
Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.
Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.
The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.
Position Overview
The Procurement Manager is responsible for planning, organizing, monitoring and controlling all aspects of procurement including sourcing processes, purchasing and procurement standards, supplier pricing and selection and global purchasing agreements. Oversee the corporate wide activities of ordering services and products from vendors in the most cost and time efficient manner, while managing to corporate business outcome expectations over quality deliverables.
Duties and Responsibilities
Oversees and directs the outsourcing processes, purchasing, and procurement standards
Plans/coordinates work the best deals for products and services purchases
Ensures the goal of purchasing products and services in the most cost and time efficient manner on both new and renewal vendor contracts, purchase requests, feasibility analyses
Keeps current on technology products and services as pertains to the BPO industry
Reviews current enterprise wide services/purchases and looks to gain synergies and pricing reductions over standards and/or moving to central vendor for common services
Partners with the organizations management in the evaluation and selection of vendors as well as the negotiation of purchase contracts or service level agreements
Handles problems with vendors or products as necessary and may serve as a mediator for disputes between vendors and staff/management
Familiar with a variety of the financial management concepts, practices and procedures as it relates to the procurement function
Evaluates and develops processes to streamline the procurement function
Performs market analysis to ensure vendor is providing the best overall value
High degree of experience over the procurement to payment process, analyzing trends, delivering upon change improvement opportunities that prove efficiency gains in processing overhead or financial savings with vendors
Participate as an integral part of key presentations of vendor analyses, and other deliverables in support of the Senior Management team
Subject matter expert providing key inputs for vendor analysis/scorecards to support corporate teams
Relies on extensive procurement experience and judgment to plan and accomplish goals
A wide degree of creativity and latitude is expected
Qualifications
Bachelor's Degree in Business, or related field
Minimum of 5 years experience in a corporate purchasing and sourcing role
Solid working knowledge of complete procurement cycle with a hands on work style.
Strong negotiation and influencing skills
Demonstrated ability to analyze and provide insight on supply markets in a wide variety of categories.
Ability to communicate effectively with all levels of personnel in the corporation
The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability
Description of Service Lines: Results' current client portfolio consists of 82 Partners across various industries inclusive of the following:
• Healthcare
• Insurance
• Wireless Telecommunications
• Financial Services
• Energy
• Education
• Subscriber Based Entertainment
• Tax Services
• Retail
• Cable/MSO
Vision Statement
Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.
Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.
The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.
Position Overview
The Procurement Manager is responsible for planning, organizing, monitoring and controlling all aspects of procurement including sourcing processes, purchasing and procurement standards, supplier pricing and selection and global purchasing agreements. Oversee the corporate wide activities of ordering services and products from vendors in the most cost and time efficient manner, while managing to corporate business outcome expectations over quality deliverables.
Duties and Responsibilities
Oversees and directs the outsourcing processes, purchasing, and procurement standards
Plans/coordinates work the best deals for products and services purchases
Ensures the goal of purchasing products and services in the most cost and time efficient manner on both new and renewal vendor contracts, purchase requests, feasibility analyses
Keeps current on technology products and services as pertains to the BPO industry
Reviews current enterprise wide services/purchases and looks to gain synergies and pricing reductions over standards and/or moving to central vendor for common services
Partners with the organizations management in the evaluation and selection of vendors as well as the negotiation of purchase contracts or service level agreements
Handles problems with vendors or products as necessary and may serve as a mediator for disputes between vendors and staff/management
Familiar with a variety of the financial management concepts, practices and procedures as it relates to the procurement function
Evaluates and develops processes to streamline the procurement function
Performs market analysis to ensure vendor is providing the best overall value
High degree of experience over the procurement to payment process, analyzing trends, delivering upon change improvement opportunities that prove efficiency gains in processing overhead or financial savings with vendors
Participate as an integral part of key presentations of vendor analyses, and other deliverables in support of the Senior Management team
Subject matter expert providing key inputs for vendor analysis/scorecards to support corporate teams
Relies on extensive procurement experience and judgment to plan and accomplish goals
A wide degree of creativity and latitude is expected
Qualifications
Bachelor's Degree in Business, or related field
Minimum of 5 years experience in a corporate purchasing and sourcing role
Solid working knowledge of complete procurement cycle with a hands on work style.
Strong negotiation and influencing skills
Demonstrated ability to analyze and provide insight on supply markets in a wide variety of categories.
Ability to communicate effectively with all levels of personnel in the corporation
The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability