Headquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management. Results operates 26 contact centers throughout the United States, Latin America, and the Philippines. Results' Network Operating Center is co-located in the Atlanta Telx building, with full redundancy in our Provo, UT contact center location. For over 26 years we have served as a premier global customer experience provider for many Fortune 500 companies and uniquely designed, built and operated award-winning contact centers that have set the standard for innovative customer-focused contact solutions. Entrusted with over 46,000,000 relationships a year, our success and proven ability to respond to our Partner's growth has enabled us to expand our global footprint. With over 20,000 employees across the globe, The Results Companies' expertise extends beyond call centers. We're experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners.

Description of Service Lines: Results' current client portfolio consists of 82 Partners across various industries inclusive of the following:

• Healthcare
• Insurance
• Wireless Telecommunications
• Financial Services
• Energy
• Education
• Subscriber Based Entertainment
• Tax Services
• Retail
• Cable/MSO

Vision Statement

Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.

Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.

The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

Position Overview

Associate Trainers are high performing Associates who are moving through the Associate Trainer Certification Process with the intention of career movement into a Trainer Role. Associate Trainers may at times support New Hire Training Classes, Up-Training Initiatives, or Grad School.

Duties and Responsibilities

• Accomplishes certification requirements within specified timelines
• Maintains top performance while performing regular Associate-level duties
• Once certified, assists trainers and/or Grad School Dean to prepare for and deliver training
• Provides feedback to the Training Manager/Site Director/Global Training Leaders to identify gaps in training and other areas of opportunity
• Gathers, documents, and distributes clear information from updates received by global training and/or client
• Attends training meetings and responds to emails and phone calls to insure all program information is documented and updated
• Monitors Associate calls and performance
• Works with Trainers and Quality Team to assist in the quality improvement process of the account
• Participates in calibration meetings to ensure information being trained is up to date
• Assists in extracting/generating training reports such as class attendance and performance records, as well as furnishing other training requirements as determined by the program or account operations

Qualifications

• Willingness to learn and uphold the Results University Vision and Mission
• Ability to work in a dynamic environment
• Ability to work multiple shifts as required (with work week in-class possibly being 45-50 hours)
• Ability to travel if needed
• Other Associate Trainer Requirements
• Completion of the required Trainer Certification course work within specified timeframes
• Completion of client specific certification requirements prior to facilitating a class
• Completion of CTRW prior to coaching Associates

Additional Information

• Excellent non-verbal and verbal communication skills - both oral and written
• Strong organizational and problem solving skills
• Proficient with MS Office products (Word, Excel and PowerPoint)
• Strong interpersonal skills with the ability to perform effectively as a member of a team
• Ability to creatively use resources and adjust to business changes quickly and professionally
• Ability to work independently with minimal supervision, but also in a team environment
• Strong attention to detail

The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability